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See in real time what each visitor does inside your store.

Capture visited pages, viewed products and intent signals to trigger campaigns, automations and revenue recovery at the right time.

One inbox for every customer service channel.

Centralize website chat, WhatsApp, Instagram and Facebook conversations in one simple operation to reply faster and avoid missed opportunities.

Inbox Real-time messages

12 open

Website chat 4 WhatsApp 5 Instagram 2 Facebook 1

MA

Mariana Alves Website chat now

Hi! Is this dress still available in size M?

LP

Lucas Pereira WhatsApp 2 min

Can you send me the link to the white sneakers I saw yesterday?

BR

Bianca Rocha Instagram 5 min

I want to know if the denim jacket is included in the promotion.

TN

Thiago Nunes Facebook 8 min

I need to change the address for my completed order.

Accelerate revenue with method, clear targets, and end-to-end execution.

Consulting + operations program for brands that need to break plateaus and scale with predictability, governance, and results.

Wake stores with premium UX, performance, and brand identity that convert.

We build custom templates and continuously evolve front-end for brands that want to stand out in experience, speed, and conversion.

Qualified traffic that feeds funnels and drives sales — not just clicks.

We structure e-commerce acquisition from cold traffic to high-intent remarketing, connecting media, creative, and landing pages to conversion.

Professional Meta and Google management focused on ROAS and budget efficiency.

We run campaigns with structure, continuous optimization, and actionable reporting for teams that need to grow with control and clarity.

More revenue from the same traffic with optimized UX, checkout, and PDP.

We identify friction, prioritize experiments, and implement improvements focused on conversion, average order value, and purchase experience.

Automated relationship building that recovers sales and increases repeat purchases.

Multichannel flows connected to customer behavior to monetize every stage — from capture to repurchase and loyalty.

Connected stack, smooth operations, and unified data for faster decisions.

We implement and integrate ERP, CRM, payments, logistics, and marketing in a reliable architecture built to scale.

Growth strategy with clear priorities and results-oriented execution.

We support founders and teams to structure acquisition, retention, and operations with frameworks tested in high-performance e-commerce.

Creatives and content that capture attention and convert in campaigns.

On-demand production for ads, social, email, and on-site — aligned with brand identity and media performance.

Full visibility of revenue, margin, and efficiency by channel and campaign.

Dashboards and reports that turn data into decisions — from CAC to LTV, from click to order, and from campaign to outcome.

Specialists dedicated to your company — no AI, no bots.

Each client joins an exclusive WhatsApp group with Klivvo specialists focused on your business. From setup to campaigns, you talk to real people who know your operation — fully human support.

Your store connected and running without depending on engineering.

Personalized checklist, assisted integration, and your first flows live within 48 hours — with event, segment, and trigger validation.

Email scale without billing surprises.

Send campaigns, newsletters, and automations with up to 200,000 sends per month on any plan — with editor, segmentation, and built-in metrics.

We connect your store at no cost — fully plug and play.

Klivvo doesn't charge to integrate with your store. Our team handles the entire process — from installation to event validation — and leaves everything ready for you to start selling.

A copilot that knows your platform and your store.

Ask about features, generate campaign ideas, and get actionable recommendations with your business context — right inside Klivvo.

ROI that shows up in your bank account, not just a deck.

Brands on Klivvo recover up to 35% of lost revenue and accelerate payback in up to 3 months — with multichannel flows built to convert.

A growth partner, not just another tool.

E-commerce, automation, and CRM specialists support your operation with performance rituals, campaign reviews, and ongoing strategic guidance.

Request a demo Try for free

AI customer service agent for e-commerce

Artificial intelligence Alicia Voss July 19, 2024

How to Create a Customer Service Agent for Your Online Store

A well-configured service agent reduces response time, frees your human team for complex cases, and improves conversion on channels like chat and WhatsApp. The goal is not to automate everything — it is to automate repetitive work with real store context.

Start with highest-volume intents

Map your top ten questions: shipping, delivery time, returns, sizing, order status. These flows are the first candidates for automation with accurate answers and direct links to PDP or checkout.

Connect catalog, inventory, and history

Your agent needs visibility into products, policies, and past purchases. With Klivvo, store events power automations and support so every reply uses fresh data — not generic scripts.

Define human escalation rules

Complaints, high-value orders, and special negotiations should go to a human. The agent handles volume; your team closes what requires empathy and judgment.